Welcome to Nordisk Lyd Support
Your dedicated hub for assistance with our broadcasting services, technical inquiries, and more.
Navigating the complexities of broadcasting, audio production, or advertising airtime should be effortless. At Nordisk Lyd, we believe that exceptional service extends beyond our core offerings to the support we provide. This dedicated support portal is designed to empower you. Here, you can find immediate answers to frequently asked questions, access a wealth of valuable technical documentation and user guides, or connect directly with our team of expert support professionals who are ready to assist you with any challenge you face. We are committed to ensuring your operations run smoothly, your creative projects come to life flawlessly, and your advertising reaches its intended audience without technical hurdles. Explore our resources or reach out today – your success is our priority.
Dedicated Support for Your Success
Our team is here to ensure your experience with Nordisk Lyd is seamless and productive.
Founded on a deep understanding of the Nordic media landscape, Nordisk Lyd AS has built a reputation for reliable broadcasting and innovative media solutions. Our support team is an integral part of this legacy. Comprised of seasoned professionals with diverse backgrounds in radio engineering, audio production, content management, and client relations, we bring a wealth of knowledge to every interaction. We don't just troubleshoot problems; we aim to understand your unique needs and provide solutions that contribute directly to your success. Our mission is simple: to empower our clients by ensuring they have the resources, knowledge, and timely assistance required to leverage our services to their fullest potential. We are committed to being a trusted partner, offering support that is not only technically sound but also delivered with empathy and efficiency. Whether you're a large broadcaster, a podcast creator, or an advertiser, you can rely on us to be there when you need us, providing the expert help that keeps you on air and connected with your audience.
Our team undergoes continuous training to stay abreast of the latest technological advancements in broadcasting and digital media. We are passionate about what we do and take pride in resolving complex issues quickly and effectively. From the intricate details of audio codecs to the nuances of advertising regulations in Norway, our specialists possess the granular expertise that makes a real difference. We value clear communication and proactive problem-solving, striving to anticipate your needs before they become urgent issues. Building strong relationships with our clients is at the core of our support philosophy, ensuring that you feel heard, valued, and confidently supported in all your endeavors with Nordisk Lyd AS.
How Can We Help You?
Our support covers all critical aspects of Nordisk Lyd AS services, ensuring comprehensive assistance for our partners and clients.
Radio Broadcast Technical Issues
Experiencing interruptions in your broadcast signal? Facing challenges with transmission equipment or studio infrastructure? Our technical support specialists are equipped to diagnose and assist with a wide range of broadcast-related problems. We can help troubleshoot issues related to signal strength, audio quality, connectivity, transmitter performance, and studio equipment interfaces. Our goal is to minimize downtime and ensure your station is consistently on air, delivering crystal-clear audio to your listeners across Norway. We provide guidance on common fixes and escalate complex issues to our engineering team promptly.
Audio Production Queries
Whether you're producing commercials, jingles, news segments, or program content, technical questions about audio production software, hardware, or best practices can arise. Our support team offers assistance with common audio file formats, bitrates, loudness standards (like EBU R 128), and compatibility issues with our broadcast systems. We can provide tips on recording techniques, mixing basics, and exporting your final audio files to meet broadcast specifications. Get the help you need to create high-quality audio content efficiently.
Advertising Airtime Support
Navigating the technical requirements and scheduling nuances of radio advertising airtime is crucial for campaign success. Our team provides comprehensive support for advertisers and agencies. We assist with understanding technical specifications for audio spot delivery (e.g., required file formats, length, loudness), help with submitting assets, clarify scheduling options and deadlines, and address any issues related to ad placement or airing verification. Ensure your commercial messages are delivered correctly and on schedule across our network.
Content Development & Podcast Help
For content creators and podcasters utilizing Nordisk Lyd's platforms or services, we offer support beyond just technical issues. We can guide you through platform features, advise on best practices for content structure and metadata, and assist with technical setup for recording or uploading your episodes. While we don't provide creative consulting, we ensure you have the technical foundation and platform knowledge to produce and distribute your podcasts effectively through our channels.
Billing and Account Inquiries
Managing your account and understanding billing is made easy with our dedicated support. If you have questions about your invoices, payment methods, account statements, or service subscriptions, our team is ready to assist. We can clarify billing cycles, help you update your contact information, and guide you through any online account management portals you may use. We strive for transparency and accuracy in all financial interactions.
What Our Clients Say About Our Support
Hear directly from broadcasting professionals and partners who have received expert assistance from the Nordisk Lyd support team.
Jonas Karlsen
Broadcast Manager, Radio Vest
"We experienced a critical issue with our main broadcast feed just before a key program. The technical support team at Nordisk Lyd responded immediately. Their diagnosis was incredibly fast, and they guided us through the steps to resolve the problem with minimal downtime. Their knowledge of the infrastructure is impressive, and their professionalism under pressure was exactly what we needed. Truly effective support!"
Maria Strømberg
Marketing Coordinator, Accent Reklamebyrå
"Setting up our latest radio advertising campaign seemed daunting with all the technical specifications. The Nordisk Lyd support staff were exceptionally helpful. They walked us through the audio file requirements, confirmed deadlines, and ensured everything was correctly submitted and scheduled. Their clear guidance made the entire process seamless and stress-free. Excellent service for advertisers!"
Espen Hansen
Independent Podcast Producer
"Utilizing Nordisk Lyd's platform for podcast distribution was a great move. The resources section provided excellent guides, and when I had a specific technical question about feed setup, the support team was quick to respond and offered a clear, easy-to-follow solution. It's reassuring to know that expert help is available when needed, allowing me to focus on creating content."
Annika Larsson
Finance Manager, Reklame Radio AS
"We had a query regarding a recent invoice and needed clarification on specific line items. The billing support team at Nordisk Lyd was incredibly efficient and friendly. They provided a detailed explanation promptly and resolved our query fully within the same day. Exceptional service that makes managing our account straightforward."
Per Olsen
Chief Engineer, Kanal Øst
"The depth of technical knowledge within the Nordisk Lyd support team is outstanding. They assisted us with optimizing our audio processing chain to better interface with their broadcast systems, resulting in a noticeable improvement in our signal quality. Their expertise is invaluable to our daily operations."
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Contact Our Support Team
Choose the contact method that works best for you to get the assistance you need.
Send Us a Message
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Direct Contact Information
Phone:
+47 22 55 77 99
Email:
info@Address:
Bygdøy Allé 17, 0271 Oslo, Norway
Support Hours:
Monday - Friday, 09:00 - 16:00 CET
Find Us
Live Chat
Live chat support is available during standard support hours. Look for the chat icon in the corner of the page.
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Frequently Asked Questions
Find quick answers to the most common questions our clients ask.
Useful Resources & Downloads
Access essential guides, technical documents, and helpful downloads to enhance your experience with Nordisk Lyd AS.
Knowledge is power, especially in the fast-paced world of broadcasting and media. Our resources section is a curated library of documents designed to provide you with detailed information and guidance whenever you need it. Whether you're looking for technical specifications for content delivery, best practices for audio production, information on broadcast standards, or guides to our services, you'll find valuable information here. We regularly update this section to ensure the information is current and relevant. Explore the documents below to find answers to common technical and operational questions, empowering you to work more efficiently with our services.
- Content Submission Guidelines - Detailed technical requirements and best practices for delivering audio content for broadcast or online platforms.
- Broadcast Technical Specifications - Comprehensive document covering signal specifications, transmission parameters, and requirements for receiving our broadcasts reliably.
- Guide to Advertising Airtime - Information on booking, technical specs for audio spots, ad delivery, and scheduling on Nordisk Lyd stations.
- Podcast Production Guide - A helpful guide covering technical aspects of podcast production, formatting, and distribution using Nordisk Lyd services or platforms.
Need Technical Assistance?
For urgent technical issues or detailed problem reporting, our dedicated technical support is ready to help.
If you are experiencing critical technical difficulties that are impacting broadcast transmission, audio feeds, core infrastructure, or essential services provided by Nordisk Lyd, please utilize our direct technical support channels. These channels are monitored closely during support hours to ensure rapid response to urgent issues. When contacting technical support, please be prepared to provide a comprehensive description of the problem, including timestamps, affected systems or services, any troubleshooting steps you've already taken, and relevant technical details. Providing detailed information upfront is crucial for our team to diagnose and resolve the issue as quickly as possible, minimizing disruption to your operations.
Submit a Technical Ticket (via Contact Form)For immediate assistance during support hours, calling is recommended.